UINQO UINQO

Return and Refund Policy

Last Updated: July 8, 2026

At UINQO, we strive to provide the best possible experience for our customers. This Refund Policy explains when and how refunds may be requested for purchases made through our website, mobile application, or subscription services.

1. Eligibility for Refunds

You may request a refund if:

  • You were charged incorrectly or accidentally purchased the wrong plan or service.
  • You experienced technical issues that prevented you from accessing or using the purchased service, and our support team was unable to resolve the issue.
  • You were billed multiple times for the same purchase due to a system error.
  • The purchased service was not delivered as described or promised by UINQO.

Refund requests must be submitted within 14 days of the original purchase date, unless otherwise required by applicable law.

2. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • The refund request is submitted after the eligible refund period has expired.
  • The service has already been substantially used or consumed.
  • The issue is caused by your device, internet connection, or third-party software outside UINQO’s control.
  • You change your mind after purchasing a plan or subscription.
  • Promotional, discounted, or special offer purchases marked as non-refundable.
  • Any misuse, abuse, or violation of our Terms and Conditions.

3. Subscription Refunds

For recurring subscriptions:

  • You may cancel your subscription at any time.
  • Cancellation prevents future billing but does not automatically generate a refund for previous payments.
  • If you believe a subscription charge was made in error, please contact us immediately.

4. How to Request a Refund

To request a refund, please contact our support team and provide:

  • Full Name
  • Registered Email Address
  • Order or Transaction ID
  • Date of Purchase
  • Reason for the Refund Request

You can contact us through:

Email: info@uinqo.com
Phone: +351 919293933

Our support team may request additional information to verify your purchase and investigate the issue.

5. Refund Processing

Once your request has been reviewed and approved:

  • Refunds will be issued to the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or bank.
  • Approved refunds are generally processed within 7–14 business days.

You will receive a confirmation email once the refund has been processed.

6. Service Access During Refund Review

While a refund request is under review, UINQO may temporarily suspend or restrict access to the purchased service. If the refund is approved, access to the service may be permanently removed.

7. Chargebacks

Before initiating a chargeback with your bank or payment provider, we encourage you to contact our support team first. Most issues can be resolved more quickly through our customer support process.

8. Changes to This Policy

UINQO reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

UINQO
Email: info@uinqo.com
Phone: +351 919293933
Website: https://uinqo.com/

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